2022 CATCH-UP VIRTUAL SCREENINGS • September 16-October 13, 2022
•• General Info
• You need to log in or create an account to make a purchase. (If you created an account with us in the past, it is still valid).
• Sales will remain open for each film until the end of the rental period, unless a film gets sold out prior to that time.
How can virtual screenings get sold out?
While our screenings are virtual, they are special exclusive screenings and therefore limited, which means we only have a certain number of “seats” available in our virtual theater. These capacity limits are negotiated with each film distributor. If there is a particular film(s) you want to make sure to see, we encourage you to make your purchase early! When available, purchasing a Pass guarantees access to all of the films, regardless if one sells out before you watch it.
•• When can I watch the films?
Although you can purchase tickets and passes as soon as they go on sale, you can only start watching each virtual film on the day it becomes available.
You will have 7 days to start watching from the time you make a purchase – or from the time the film becomes available, if you purchased your tickets or pass in advance.
Don’t worry about keeping track: once you purchase a film, the film(s) will appear in your account library with information about when it/they will become available to watch (if not yet) or when they expire (if available already).
•• Playback Window
Once you start playing a film, you have 48 hours to finish it.
Clicking on “Play Now” takes you into the film. Your “Playback Window” only starts once you hit the Play symbol on the film: you now have 48 hours to watch that particular film!
If you have any issues, please don’t hesitate to contact us!
•• How do I get personal support?
The SFFF Team is here for you! If you can’t find the answer to your question in the help information below, please email us at sfff2020virtualfest@gmail.com and let us know of your issue. We’ll do our best to reply to you in the next two hours.
•• How can I connect my computer to a TV?
To watch films on your TV, you can use Chromecast, AirPlay. You can also connect an HDMI cable from your computer to your TV.
If you need extra support, contact us here: sfff2020virtualfest@gmail.com. We’ll do our best to help enhance your virtual experience.
•• What are the system requirements?
You can watch on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch on Android tablets and phones using Chrome and on iPhones and iPads using Safari. You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requirements below.
•• What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10.
Google Chrome, Firefox, Microsoft Edge, Internet Explorer or Opera. We recommend using the latest version of your browser as earlier versions may not be supported. If a film is not playing correctly, please check that your browser is the latest version, as this is a common reason for the problem.
Internet Explorer on Windows 7 is no longer supported.
You will need a broadband or fibre internet connection - dial up will not work.
•• What are the requirements for Mac computers?
Mac OSX 10.12 or later.
Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.
You will need a broadband or fibre internet connection - dial up will not work.
•• Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari and this requires iOS 11.2 or later. We recommend using the latest version of your browser as earlier versions may not be supported.
•• Can I watch content on my Android Device?
Yes, you can watch content using Chrome and this requires Android 6.0 or later. We recommend using the latest version of your browser as earlier versions may not be supported.
•• I can’t stream any of the content, what’s going on?
Check your minimum system requirements above. We recommend that you update to the latest version of your browser, as this is a common reason for technical problems.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.
•• What happens if I forget my password?
Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.
•• Why does video playback stall or not play smoothly?
If your internet connection is poor or inconsistent you may experience problems during playback. Try lowering the playback bitrate.
•• Why do I see a watermark on the left side of the screen?
This watermark is there on purpose and is a requirement of the film rights holders as an anti-piracy measure. It cannot be removed.